Complaint Response Unit / Parent Resource NetworkThe Los Angeles Unified School District established the Complaint Response Unit (CRU) Parent Resource Network (PRN) to join the Division of Special Education to respond to concerns of parents of students with disabilities. PRN services may be accessed by calling (800) 933-8133 or by visiting the unit at the administrative offices of the Los Angeles Unified School District, located at 333 South Beaudry, 17th Floor, Los Angeles, California 90017.

The unit is responsible for accurately recording all parent inquiries and complaints that they receive by telephone or in writing. The District will provide parents with a written response that satisfies the District's legal obligations and may be one of the following:

(1) a remedy and, where appropriate, the date by which the remedy shall be implemented;
(2) information that an appropriate referral has been made
(3) suggested action the complaint may wish to take; or
(4) a determination that the complaint has been investigated and determined to be unfounded.

In addition the unit must provide accurate information and record all school responses to specific parent inquiries.

The PRN is staffed by parents of students with disabilities that have been trained in responding to parents concerns and serve as a liaison to district staff regarding parent complaints. If you need further assistance, please contact a parent facilitator at (800) 933-8133.

The District will provide lawful responses to parents filing complaints. The Complaint Response Unit shall accurately record all parent inquiries and complaints. In addition, it will also record its responses and shall provide complete and accurate information to parents who contact it.

• Complaint means the allegation of a perceived violation of the (1) Individuals with Disabilities Education Act and implementing regulations; (2) California State Education Code related to special education and implementing regulations; or (3) District's Special Education Compliance Guide.

• Lawful response means that a parent is provided with a written response that satisfies the District's legal obligations and may be one of the following: (1) a remedy and, where appropriate, the date by which the remedy shall be implemented; (2) information that an appropriate referral has been made; (3) suggested action the complainant may wish to take; or (4) a determination that the complaint has been investigated and determined to be unfounded.

Resources
Parent and Community Support
A state-mandated committee that provides information, training and support for parents of students with disabilities. Offering workshops and presentations at local school sites and at Local District events, our goal is to prepare parents to become effective partners in developing education plans for their children.

Community Advisory Committee (CAC)
The Community Advisory Committee. mandated by the state of California. is composed of parents. professionals and community members, who act to support students with disabilities.

Special Education Multiculural Advisory Committee (SEMAC)
A parent advisory committee sponsored by the Division of Special Education for parents of students with disabilities and others. SEMAC sponsors monthly informational and training meetings related to subjects of interest to parents. All parents and community members are welcome and encouraged to attend and participate in the meetings.

Complaint Response Unit/Parent Resource Network
The Los Angeles Unified School District established the Complaint Response Unit (CRU) Parent Resource Network (PRN) to join the Division of Special Education to respond to concerns of parents of students with disabilities.