Complaint Response Unit / Parent Resource NetworkThe Los Angeles Unified School District established the Complaint Response Unit (CRU) Parent Resource Network (PRN) to join the Division of Special Education to respond to concerns of parents of students with disabilities. PRN services may be accessed by calling (800) 933-8133 or by visiting the unit at the administrative offices of the Los Angeles Unified School District, located at 333 South Beaudry, 17th Floor, Los Angeles, California 90017.
The unit is responsible for accurately recording all parent inquiries and complaints that they receive by telephone or in writing. The District will provide parents with a written response that satisfies the District's legal obligations and may be one of the following:
(1) a remedy and, where appropriate, the date by which the remedy
shall be implemented;
In addition the unit must provide accurate information and record all school responses to specific parent inquiries.
The PRN is staffed by parents of students with disabilities that have been trained in responding to parents concerns and serve as a liaison to district staff regarding parent complaints. If you need further assistance, please contact a parent facilitator at (800) 933-8133.
The District will provide lawful responses to parents filing complaints. The Complaint Response Unit shall accurately record all parent inquiries and complaints. In addition, it will also record its responses and shall provide complete and accurate information to parents who contact it.
Community Advisory Committee (CAC)
Special Education Multiculural Advisory
Complaint Response Unit/Parent Resource
333 South Beaudry Avenue. Los Angeles, California 90017
(213) 241-6701 | Fax: (213) 241-5168